Reduce international shipping CS inquiries
by 80% with automation

Just enter a tracking number — automated tracking and customer emails handle the rest

17track-based intl. shipping trackingAuto emails in KR/EN/JAShopify auto-sync
sellers using ParcelPing
avg CS time reduction

First 50 emails free · No credit card required · Cancel anytime

5 automation features to cut CS work by 80%

What used to take 2 hours a day now takes just 10 minutes

17track-Based Auto Tracking

  • Supports EMS, DHL, FedEx, UPS & more carriers
  • 4-stage auto detection (Preparing→In Transit→Delayed→Delivered)
  • Auto tracking every 24h or manual instant update
  • Monitor all shipments at a glance on the dashboard

Status-Based Auto Emails

  • 4 templates: Preparing → In Transit → Delayed → Delivered
  • Auto language: Korean / English / Japanese
  • Auto country-language matching (US→EN, JP→JA)
  • Proactive notifications prevent CS inquiries
NEW

CS Handled Right in Email

  • Customers click [Contact About Shipping] in notification email
  • Inquiries auto-collected in dashboard CS tab
  • Quick reply templates — respond in 3 seconds
  • PENDING → IN_PROGRESS → RESOLVED status tracking
NEW

Shopify Auto Sync

  • Auto-import Shopify order info
  • Per-store shipment management (tab filter)
  • Auto-match order number + tracking number
  • Manage multiple stores from one dashboard

Data-Driven Automation Results

  • Visualize CS inquiry reduction after auto emails
  • Monthly email send volume graphs
  • Status breakdown stats (total/transit/delayed/delivered)
  • CSV export for Excel analysis (PRO plan)

500+ sellers are already saving time

Shipping CS that took 2 hours daily dropped to 15 minutes. Since emails go out before customers ask 'When will it arrive?', inquiries dropped by 80%.

Minji Kim | K-Beauty Seller

300 shipments/mo → CS inquiries 60 → 12

We have many Japanese customers, and auto Japanese emails boosted trust enormously. Shopify integration is super convenient too.

Junho Lee | K-Fashion Seller

450 shipments/mo | 3 Shopify stores

I was exhausted explaining customs delays to customers one by one. Now auto 'In customs' emails go out — it's like hiring an extra employee.

Seoyeon Park | Home Goods Seller

200 shipments/mo → 70% CS time reduction

3 steps to complete CS automation

No complex setup — automation starts in 3 steps

1

Enter Tracking Number

10 sec
  • Single entry or bulk upload via Excel
  • Just enter tracking number + customer email
  • Auto-import orders when connected to Shopify
2

Auto Tracking & Email

0 sec - Fully Auto
  • Auto-check shipping status every 24 hours
  • Auto-send email to customer when status changes
  • Emails sent in customer's language (KR/EN/JA)
3

CS Inquiry Handling

3 sec
  • Customer inquiries auto-collected in dashboard
  • Quick reply templates — respond in 3 seconds
  • Auto-measure response time and resolution rate

Result: 2 hours/day → 10 minutes/day

Before vs After Automation

Before automation2 hours/day
After automation10 min/day

85% time saved

Beta Period Benefits

Sign up now and experience all features for free

Beta Service Live

All features are free during beta

During the beta period (2 weeks), all Basic plan features are free. Paid plans will begin after beta ends.

Auto shipment tracking
Auto email notifications
CS inquiry management
Shopify integration
3 languages (KR/EN/JA)
Analytics dashboard
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Frequently Asked Questions

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